Returns & Refunds

RETURNS & REFUNDS POLICY

At KH Holistics, we take pride in the quality and purity of our topical magnesium products. Because our sprays, oils, and gels are classified as personal care items, we must enforce strict safety and hygiene standards. Please read our policy below regarding returns and refunds.

1. RETURN ELIGIBILITY & HYGIENE POLICY
• Timeframe: You must request a return within 30 days of your order's confirmed delivery date.
• Unopened Items Only: To be eligible for a return, your product must be completely unused, unopened, and sealed in its original retail packaging.
• Hygiene Exclusion: For health and safety reasons, we strictly cannot accept returns or issue refunds for any topical magnesium products that have been opened, unsealed, or sampled. 

2. HOW TO RETURN AN ITEM
If your item is unopened and qualifies for a return, please follow these steps:

1. Contact us at kelly@khholistics.co.uk with your order number and reason for the return.
2. Once approved, we will send you a Return Merchandise Authorization (RMA) number and our return mailing address.
3. Securely pack your item. Liquids and bottles can leak or crack in transit if not padded well.
4. Ship the package back to us using a trackable shipping service. 

Please note: Customers are responsible for paying their own return shipping costs. We highly recommend using a trackable service, as we cannot guarantee that we will receive your returned item.

3. DAMAGED, LEAKING, OR DEFECTIVE ITEMS
Topical liquids can occasionally suffer from rough handling during shipping. If your bottle arrives cracked, leaking, or with a broken pump:
• Contact us at kelly@khholistics.co.uk within 48 hours of delivery.
• Include your order number and a clear photo of the damaged product.
• We will immediately arrange a free replacement bottle or issue a full refund at no extra cost to you.

4. REFUNDS & PROCESSING
• Once your return package is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment.
• Please allow 5 to 10 business days for the funds to clear and appear on your bank statement.
• Original shipping fees paid at checkout are completely non-refundable.