FAQs
FREQUENTLY ASKED QUESTIONS (FAQ)
PRODUCT & USAGE QUESTIONS
Q: How do I use KH Holistics topical magnesium?
A: Spray or apply the oil/balm directly onto clean skin (arms, legs, or feet) and rub it in thoroughly. For optimal absorption, apply it after a warm shower when your pores are open.
Q: Why does the magnesium spray tingle or itch when I apply it?
A: A slight tingling or itching sensation is completely normal, especially during your first few applications. This is a standard skin reaction to a highly concentrated mineral solution and usually subsides after 15–20 minutes. As your cellular magnesium levels increase with regular use, this sensation typically goes away.
Q: How can I minimize the tingling sensation?
A: If the tingling is uncomfortable, you can dilute the application by applying a regular body lotion or carrier oil (like jojoba or coconut oil) to your skin first. Alternatively, you can rinse or wipe the magnesium off after 20 minutes, as your skin will have absorbed the majority of the minerals by then.
Q: Is there a white residue left on my skin?
A: Yes, a slight white salt-like residue is normal. It is simply the natural magnesium mineral crystallising on the skin after the liquid absorbs. You can easily wipe it off with a damp cloth 20 minutes after application.
Q: Can I use this product during pregnancy?
A: While magnesium is widely recommended and beneficial during pregnancy, we always advise consulting with your healthcare professional before introducing any new topical wellness product into your routine.
SHIPPING & ORDERS
Q: How long will it take to get my order?
A: We process and dispatch orders within 1–2 business days. Standard shipping typically takes 3–5 business days to arrive, depending on your location. You will receive a tracking link via email as soon as your order ships.
Q: Can I cancel or change my order after it has been placed?
A: Because we works quickly to pack and ship orders, we can only accommodate changes or cancellations if you contact us immediately after placing the order. Please email kelly@khholistics.co.uk with your order number as soon as possible.
RETURNS & REFUNDS
Q: Can I return a bottle if I have already opened and tried it?
A: Due to strict health, safety, and hygiene regulations surrounding personal care liquids, we cannot accept returns or issue refunds for any products that have been opened, unsealed, or sampled. We can only accept returns on completely unopened bottles with the original seal intact.
Q: What should I do if my bottle arrives cracked or leaking?
A: Don't worry—we will fix it immediately. Please email kelly@khholistics.co.uk within 48 hours of delivery with your order number and a quick photo of the damage. We will happily send you a free replacement bottle or issue a full refund.